TERMS OF SERVICE
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OVERVIEW
This website is operated by Shepherds Grove. Throughout the site, the terms “we,” “us,” and “our” refer to Shepherds Grove. We offer this website—including all information, tools, and services available from this site—to you, the user, conditioned upon your acceptance of the terms, conditions, policies, and notices stated here.
By visiting our site or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including additional terms, conditions, and policies referenced here or available by hyperlink. These Terms apply to all users of the site, including but not limited to browsers, customers, merchants, and contributors of content.
Please read these Terms carefully before using our site. By accessing any part of the website, you agree to be bound by these Terms. If you don’t agree with all of the conditions outlined, you may not access the site or use our services. If these Terms are considered an offer, acceptance is expressly limited to them.
Any new features or tools added to our store will also be subject to these Terms. You can review the most current version of the Terms of Service on this page at any time. We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. It’s your responsibility to check this page periodically for changes. Continued use of the site means you accept those changes.
Our store is hosted on BigCommerce, which provides us with the e-commerce platform to sell our handcrafted dog pottery and related products to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms, you confirm that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have given consent for any of your minor dependents to use this site.
You may not use our products for any unlawful or unauthorized purpose, nor may you violate any laws in your jurisdiction, including copyright laws.
You must not transmit any worms, viruses, or malicious code.
A breach of these Terms will result in immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
Your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks and (b) changes to conform to technical requirements. Credit card information is always encrypted during transfer.
You agree not to reproduce, duplicate, copy, sell, or exploit any part of the Service without express written permission.
Headings used in this agreement are for convenience and do not limit or affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We do our best to keep all information accurate, but we’re not responsible if it’s not current or complete. All content is provided for general information and should not be the sole basis for decision-making.
Historical information may be included and is provided for reference only. We may update content at any time but are not obligated to.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices may change without notice. We reserve the right to modify or discontinue the Service (or any part of it) without notice.
We are not liable for any modification, price change, suspension, or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES
Some products may be available exclusively online and in limited quantities. Returns or exchanges are subject to our Return Policy.
We strive to display product images and colors as accurately as possible, but we can’t guarantee your screen displays them correctly.
We may limit product sales by region or individual. We also reserve the right to change product descriptions and prices at any time.
We don’t guarantee that products or services will meet your expectations.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We may refuse or limit any order at our discretion, including orders with the same customer info or shipping address. If we make changes to an order, we’ll try to contact you via the provided details.
You agree to provide accurate, complete billing and account information and to update it as needed so we can complete your orders and reach you if necessary.
Please refer to our Returns Policy for more details.
SECTION 7 - OPTIONAL TOOLS
We may give access to third-party tools that we don’t monitor or control.
You agree to use them at your own risk and to review their terms. New features or services will also be subject to these Terms.
SECTION 8 - THIRD-PARTY LINKS
Some content or services may include materials from third parties.
We are not responsible for third-party sites or their content, and we do not warrant or accept liability for them. Use of those sites is at your own risk.
Please review third-party policies and practices before engaging with them.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
We love hearing from our community. If you send us creative ideas, feedback, proposals, or other submissions (whether requested or not), you agree that we may use them without restriction. This means we can edit, publish, or share your comments in any medium, without an obligation to maintain confidentiality, offer compensation, or respond directly.
While we’re under no obligation to monitor or moderate user content, we reserve the right to remove anything we believe is inappropriate, offensive, or violates the rights of others.
By submitting content, you agree it won’t violate any third-party rights, contain harmful or misleading information, or introduce any malicious code. Please be respectful and authentic—we’re a small business built on community and kindness.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Sometimes there may be errors in our content related to product details, pricing, promotions, or availability. We reserve the right to correct any errors and update or cancel orders if needed.
We do not guarantee updates to our content unless required by law.
SECTION 12 - PROHIBITED USES
You may not use the site or its content:
- For unlawful purposes
- To solicit others to perform unlawful acts
- To violate any laws
- To infringe on intellectual property rights
- To harass, abuse, or discriminate
- To submit false or misleading info
- To upload malicious code
- To collect personal info of others
- For spam or scraping
- To interfere with security features
We reserve the right to terminate use for violations.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee uninterrupted, error-free service.
Your use of the service is at your own risk. All products and services are provided “as is” and “as available” without warranties unless expressly stated.
Shepherds Grove and its team are not liable for any damages related to your use of the site or products, to the fullest extent allowed by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify and hold harmless Shepherds Grove and our affiliates from any claims or demands, including legal fees, arising from your breach of these Terms or your violation of any law or third-party rights.
SECTION 15 - SEVERABILITY
If any part of these Terms is found to be unlawful or unenforceable, that part will still be enforced to the maximum extent possible, and the rest will remain in effect.
SECTION 16 - TERMINATION
These Terms remain effective unless terminated by you or us. You may terminate at any time by ceasing use of our site. We may terminate if you violate these Terms.
SECTION 17 - ENTIRE AGREEMENT
These Terms and any other posted policies form the entire agreement between you and Shepherds Grove. Any ambiguity will not be interpreted against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms are governed by the laws of the State of California, United States.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the latest version of the Terms on this page. We may update them at any time, and continued use of the site constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service? Reach out to us at christine@shepherds-grove.com.