Privacy Policy
Effective Date: June 21, 2025
At Shepherds Grove, your privacy is important to us. This Privacy Policy explains what personal information we collect, how we use it, and your rights regarding that information.
What information do we collect?
We collect information from you when you:
- Register on our site
- Place an order
- Subscribe to our newsletter
- Respond to a survey
- Fill out a form
When ordering or registering on our site, you may be asked to enter your name, email address, mailing address, phone number, or payment details. You may also visit our site anonymously.
What do we use your information for?
The information we collect may be used to:
- Personalize your experience and respond to your individual needs
- Improve our website and offerings based on your feedback
- Improve customer service
- Process transactions and deliver purchased products or services
- Administer a contest, promotion, survey, or other site feature
- Send periodic emails if you’ve subscribed to our newsletter
Your information will not be sold, exchanged, transferred, or given to any other company without your consent, except as necessary to fulfill and deliver your order.
How do we protect your information?
We implement a variety of security measures to keep your personal information safe. All sensitive information (such as credit card details) is transmitted via Secure Socket Layer (SSL) technology and encrypted in our payment gateway provider’s database, accessible only to authorized personnel with special access rights.
We do not store sensitive payment information (such as credit card numbers) beyond the time required to process your transaction and comply with legal or accounting requirements.
Do we use cookies?
Yes. Cookies help us:
- Remember and process items in your shopping cart
- Understand and save your preferences for future visits
- Compile aggregate data about site traffic and interactions to improve future experiences
You can manage your cookie preferences through your browser settings or our cookie consent banner.
Do we disclose information to outside parties?
We do not sell, trade, or transfer your personally identifiable information to outside parties, except trusted service providers who assist in operating our website, conducting our business, or servicing you (e.g., payment processors, shipping carriers). These parties agree to keep your information confidential.
We may release information when necessary to comply with the law, enforce our policies, or protect rights, property, or safety. Non-personally identifiable visitor information may be used for marketing or advertising.
Your rights
Depending on your location, you may have the right to access, correct, or delete your personal data, or object to certain processing. To make a request, please contact us at contact@shepherds-grove.com.
California and other privacy law compliance
We comply with the California Consumer Privacy Act (CCPA) and California Online Privacy Protection Act (CalOPPA). We will not distribute your personal information without your consent. You may update your personal information at any time by logging into your account.
Children’s Online Privacy Protection Act (COPPA)
We do not knowingly collect personal information from children under 13. Our website is directed to individuals at least 13 years old.
Changes to our privacy policy
We may update this policy. Changes will be posted on this page with a revised effective date.
Contacting us
If you have any questions about this Privacy Policy, please contact us at:
Shepherds Grove
https://shepherds-grove.com/contact-us/
christine@shepherds-grove.com
(858) 480-7522