Shepherds Grove Shipping and Return Policy for Handmade Pottery
Shipping
Shipping occurs via USPS, UPS, or FedEx. You can choose your preferred carrier at checkout. For domestic orders under 13 ounces — such as wine stoppers and ring dishes — USPS is typically the most economical option.
We ship items as soon as they are available. Because our pieces are handmade in small batches, most orders are created after they’re placed and may take 2–3 weeks to fulfill. If you'd like to check availability before ordering, please contact us.
Returns Policy
We want you to love your items! If you’re not completely satisfied, most items can be returned within 20 days of delivery for a full refund. Please contact us via email before initiating a return.
If your return is due to our error (such as receiving an incorrect or defective item), we’ll cover the return shipping cost. For regular returns, return shipping is the customer’s responsibility.
Please note: Custom items — including those with custom art, names, or personal messages — are nonrefundable.
Refunds are typically processed within 4 weeks of giving your package to the return shipper. This includes transit time (5–10 business days), our processing time (3–5 business days), and your bank’s processing time (5–10 business days).